Technical Account Manager Europe

Greentalent is a recruiter specialised in search and selection of professionals and managers in the Energy, Engineering and Environment market. On behalf of a company providing Digital services for EV charging networks, we are looking for a:

 

Technical Account Manager Europe

 

The main responsibilities will be the following:

Technical Account Management

  • Working closely with Sales and BD team to developing long-term relationships with clients, through managing and interpreting their requirements;
  • RFP responses – Writing, compiling, and overseeing the development of proposals, or other documents describing organizational products and services in response to requests from prospective clients.
  • Calculating client quotations and administering client accounts;
  • Providing pre-sales technical assistance and product education;
  • Implementing product training to prospects, customers and sales team as needed
  • Conduct demo sessions with customers
  • Analyzing costs and sales;
  • Preparing reports for head office and keeping customer records;
  • Providing inputs to the design of custom-made products;
  • Own the delivery plan, push to execute it according to the plan, budget, quality and customer satisfaction.
  • Identify and mitigate risks regarding delivery and customer satisfaction.
  • Tracking of project costs (P&L)

Client -Service Manager

  • Responsibility for Client’ s project success/results, quality and added value by project management and quality assurance of the project:
  • Planning and coordination of all resources
  • Managing directly local 2nd level hotline support
  • Hedging of operations in 2nd and 3rd level Support
  • Leading project implementation
  • Manage all problems
  • Elimination of problems reported by 2nd level support
  • Addressing Client’s ongoing requests
  • Partnering with Client’s stockholders and articulating future needs
  • Sharing weekly projects status report and accounts status. Update management on a weekly basis regarding project status, risks, outstanding issue
  • Perform quarterly Customer Business Review meetings, presenting the account status, service value and KPIs

 

Basic Requirements

  • Bachelor’s Degree or equivalent – preferably in business and/or hardware/software or other technical oriented
  • 5 years of mid to large software projects management and IT consulting experience.
  • Previous experience in preparing RFPs, POs & negotiations
  • Strong knowledge, understanding and experience with IT/software systems
  • Expert technical user capabilities of using computer software systems
  • Excellent human skills and team spirit
  • Native or bilingual proficiency of German and English
  • Willingness to travel extensively

 

Optional requirements

  • Experience in programming or engineering
  • Experience in the telecom industry
  • Knowledge of the EV industry

 

Location: Europe

To apply click HERE

 

Aegis guarantees equal opportunities (L. 903/77) – Aegis Srl, AUT. MIN. Prot. 26543 D. Lgs 276/03.

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