Technical Support - Rotating Equipment

Greentalent, recruiter specialized in search and selection of professionals and managers in the Energy, Engineering and Environment market, on behalf of a multinational company, leader in designing and manufacturing highly-engineered products for minerals, oil and gas, and power industries, is looking for a:

Technical Support – Rotating Equipment

Key Responsibilities and Specific Accountabilities: 

  • Provide technical support to Aftersales Commercial Operations Team (COT) for new offers when required by the COT. Along with COT, he/she may be involved directly in discussion and meetings with customers, including in person visits to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services;
  • In coordination with R&D and Engineering Dept., undertakes research, adapt established procedures, and develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases;
  • Support the team of Field Service technicians during their on-site activities;
  • Define solutions and actions to solve customer’s technical claim and support the service teams in high complexity claim’s root cause analysis and troubleshooting;
  • Coach less experienced help desk staff to help them respond to customer enquiries accurately and promptly.

Job Knowledge / Education and Qualifications:

  • Bachelor degree in Mechanical, Aeronautical, Energy Engineering or similar;
  • Two years of previous experience in similar position, preferably in other pumps/compressors/turbines OEMs and/or Service companies in the O&G and/or Power Generation Industry;
  • Previous experience and certification on vibration analysis and knowledge of general hydraulic principles are highly appreciated, as well as previous experience in R&D department in order to understand the technical problem and develop solution to solve it;
  • Fluency in both written and spoken English is essential;
  • Problem analysis and solving attitude;
  • Time consciousness and right sense of urgency;
  • Good communication and interpersonal skills;
  • Open mind and flexibility in facing unexpected and/or challenging situations;
  • Ability to report problems in a clear, documented and logical way;
  • Self- control and discipline.

Location: Milan Area

APPLY

Aegis guarantees equal opportunities (L. 903/77) - Aegis Srl, AUT. MIN. Prot. 26543 D. Lgs 276/03

 

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